Privacy Policy and Cancellation Policy
We are committed to protecting your privacy and providing clear information on our policies. This document outlines how we collect, use, and safeguard your personal information, as well as our cancellation policy.
Information We Collect
We may collect the following types of information:
Personal Information: When you book an appointment or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
Non-Personal Information: This includes data such as your IP address, browser type, operating system, and the pages you visit on our site. This information helps us understand how our website is used and improve your experience.
How We Use Your Information
We use your information for the following purposes:
To provide and improve our services
To process payments and manage appointments
To communicate with you regarding your bookings and provide customer support
To send promotional offers and updates (you can opt out at any time)
To comply with legal obligations
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as these parties agree to keep your information confidential.
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.
Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage method is completely secure. We cannot guarantee absolute security.
Your Choices and Rights
You have the right to:
Access and update your personal information
Request the deletion of your data
Opt out of receiving promotional communications
To exercise these rights, please contact us at thanyaluxeofficial@gmail.com.
Cancellation Policy
We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. Our cancellation policy is designed to be fair to both our clients and our business.
Cancellation Notice: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the slot to another client.
Late Cancellations and No-Shows: Cancellations made less than 24 hours before the scheduled appointment time, as well as no-shows, may be subject to a cancellation fee of $25. This fee helps cover the time and resources reserved for your appointment.
Refunds: If a payment was made in advance, refunds for cancellations within the required notice period will be processed promptly. Late cancellations and no-shows may not be eligible for a refund.
Emergency Situations: We understand that emergencies happen. Please contact us as soon as possible if you are unable to keep your appointment due to an emergency, and we will do our best to accommodate you.
Changes to This Privacy Policy and Cancellation Policy
We may update these policies from time to time. We will notify you of any changes by posting the new policies on our website. Please review these policies periodically for updates.
Contact Us
If you have any questions about this Privacy Policy or Cancellation Policy, please contact us at:
Thanya Luxe
2745 Jefferson St. Suite G, Carlsbad, CA 92008
By using this Website and our services, you acknowledge that you have read, understood, and agree to be bound by these Privacy Policy and Cancellation Policy.
